Frequently Asked Questions

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Modern Home Management cares for a select number of high-value estates throughout Napa Valley, St. Helena, Sonoma, Petaluma, San Francisco, Marin and Healdsburg. We intentionally limit the number of properties we take on to ensure uncompromising attention to detail, personalized service, and absolute discretion for every client.

Our team is trusted by long-term homeowners and absentee estate owners who value proactive management and luxury-level care.

Yes. With prior approval, we can arrange private walkthroughs of comparable properties and share references from long-standing clients. Our 99% client retention rate reflects our dedication to premium service, privacy, and long-term relationships.

We offer 24/7 on-call coverage with a guaranteed 1-hour response time for urgent matters such as water leaks, HVAC failures, or security breaches. Our rotating on-call team ensures a qualified staff member is always available—day or night.

At the core of our service offering is our comprehensive Preventative Maintenance Program, designed to preserve the long-term value, functionality, and appearance of your property. Every plan is fully customized to the specific needs of your home or estate and performed on a monthly, quarterly, and seasonal schedule, depending on the property's complexity and usage.

Our maintenance services typically include:

• HVAC Filter Changes & System Checks – Ensuring optimal performance, efficiency, and air quality.
   
• Generator & Backup Power System Testing – Verifying readiness in the event of outages or emergencies.
   
• Roof & Gutter Cleaning – Preventing blockages, leaks, and water damage.
   
• Water Filtration System Inspections – Maintaining clean, safe water through regular checks and servicing.
   
• Landscape & Irrigation Tune-Ups – Keeping outdoor environments healthy and systems running smoothly.
   
• Pressure Washing & Drainage Inspections – Protecting surfaces and preventing costly water-related issues.
   

By proactively addressing potential issues before they become major problems, these maintenance plans not only reduce the risk of unexpected repairs but also enhance the overall lifespan and integrity of your property.

We coordinate directly with your home security providers to ensure all systems are fully operational and monitored. For absentee homeowners, we offer:

• Smart access control management  
• Alarm and camera system checks  
• Visitor log tracking and entry alerts  
• Real-time notifications through the Nines platform  

Your home remains secure and monitored at all times. 

Yes. We provide detailed monthly maintenance logs and property activity reports, with quarterly summaries available upon request. All services are documented through the Nines estate management platform, including photo documentation of projects and maintenance activities. This gives homeowners full visibility into ongoing care, no matter where they are. 

Yes. Led by MHM Co-Founder with 25 years of building experience Sergio Sanchez, and our team oversees:

• Full project planning and permitting
   
• Contractor coordination and scheduling
   
• Budget tracking and reporting
   
• Weekly progress updates with photo documentation via Nines
   

We ensure your projects are completed on time, on budget, and to the highest standard without you needing to be on-site.

 Our management agreements are flexible and typically begin with a 12-month term and a 30-day termination notice. Should you decide to transition management, we ensure a seamless handover, including:

• Full documentation of services and vendors  
• Updated key logs  
• Support for any necessary introductions or continuity

We carefully select and rigorously vet every vendor we work with—many of whom are licensed, insured professionals we've partnered with exclusively for over a decade. Our long-standing relationships are built on trust, performance, and consistent quality.

To ensure the highest standards are maintained, we continuously evaluate each partner on the following criteria:

• Workmanship & Professionalism – Consistently delivering quality results with attention to detail.
   
• Communication & Responsiveness – Timely updates, clear communication, and prompt service.
   
• Client Satisfaction – Positive feedback, repeat business, and a commitment to exceeding expectations.
   

This ensures consistent quality and accountability on every service visit.